Enhance Your Communication Skills With no 2X4 | 2leep.in - Free ...

Charley is busy writing copy on her new website revenue site. James rushes to her, launching immediately in to a monologue about anything. Shaken from her attention to her task, Charley is suddenly cast adrift, trying to determine the context of Fred?s communication. She?s missed the very first phrase or two, has lost the train of her imaginative thought, and is now attempting to orient herself to Fred.Fred, who has been considering his topic for awhile, knows why he is interrupting Charley. Unfortunately, he does not understand he is acting as though what he has to express is more important than what she is doing. Since he has been considering it, he seems to act as though Charley has been following his train of thought as well and doesn?t need an introduction to it on her. Because of this, he doesn?t provide Charley the large picture so she may react appropriately.Charley requires Fred to repeat what he has already said. She tries to get clarification. James stops but looks agitated and irritated that she ?obviously hasn?t been listening.?What should Charley have done?1. Make Fred comprehend ahead of time, when possible, that she?s to not be interrupted until it?s a crisis requiring her immediate attention.2. Tell Fred that she really wants to hear what he?s to express but not while she?s making copy.3. Remind him nonverbally (with a ?stop? )if he forgets.4. Hold impatience out of her speech or actions if he doesn?t heed hand signals or soft shushing, and say,?Later, please.?5. Thank him afterward for acceding to her desires, reinforcing his good behavior.6. Inquire in regards to what he wished to share.7. Give Fred her full attention when she listens.But listening and communication aren?t an one-way street. John needs to be aware of and sensitive to what hearing and communication demand. So what should Fred have inked instead?1. Determine if Charley were open to pay attention to him before launching into what he?d to say.2. Be sensitive to her being unwilling to interrupt what she was doing at that moment.3. Decide if it is essential enough to affect her just work at that moment.4. Make certain he?s her attention before talking and not merely assume he has.5. Call her by name and ask if they can tell her something about XYZ.6. Tell her what he desires to discuss and why he thinks it?s crucial before launching into his monologue.7. Await eye contact with her before speaking about his subject.8. Check her knowledge by asking for feedback, opinions, or recommendations about it.Listening and communication for both Fred and Charley (the sender and recipient of any communication) require their being Aware, Attentive, Considerate, Empathic, Cooperative, Respectful, and Responsive.

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